April 4th, 2006
tsumanai
i'm bored. i'd been promoted to the Escalations Team in my call center and because there are hardly any escalated calls here, i am bored half to death.
escalated calls are telephone calls addressed to supervisors by customers who no longer wish to talk to a phone representative because they feel that the latter are either incompetent or were rude to them. that's the kind of calls i am supposed to get.
i don't get a lot of these calls but when i do, they are supposed to be the hardest cases to crack, and well, yes they are. so not only am i subjected to boredom but also to cold dread about what kind of call i would possibly get the next time.
i see my position as a golden opportunity to show my company what i am worth. i dunno why i feel restless when i should be glad i have next to nothing to do. hmm... that's probably it. i feel like i'm unemployed. >_<;